Hearings to examine putting veterans first, focusing on the current VA disability system.

Committee on Veterans' Affairs

2025-10-29

Source: Congress.gov

Summary

This hearing of the Senate Committee on Veterans' Affairs focused on the Department of Veterans Affairs (VA) disability claims process, aiming to examine its effectiveness, address concerns regarding alleged widespread fraud, and explore necessary reforms to ensure veterans receive the care and compensation they have earned [ 00:20:00-00:20:17 ] [ 00:21:45-00:22:10 ] [ 00:22:19-00:22:39 ] . Witnesses included the VA Inspector General, representatives from leading Veteran Service Organizations (VSOs), the Government Accountability Office (GAO), and a disabled veteran advocate [ 00:23:20-00:23:25 ]

. The discussion covered the integrity of the claims system, challenges in its administration, and philosophical debates over the nature and purpose of disability compensation [ 00:22:53-00:23:13 ] .

Themes

Addressing Allegations of Widespread Fraud

Many speakers strongly refuted claims of widespread fraud within the VA disability claims system, particularly those highlighted in recent media reports [ 00:22:23 ] [ 00:22:33 ]

. VA Inspector General Cheryl Mason stated that only a small percentage of active fraud investigations (approximately 3.7%) involve veterans suspected of fraud in compensation programs, noting that the largest percentage of fraud is perpetrated against the VA and veterans . Jon Retzer of Disabled American Veterans (DAV) cited VA OIG data indicating a fraud rate of 0.01% among nearly three million claims processed annually [ 00:41:03 ] [ 00:41:10 ] . Ryan Gallucci of Veterans of Foreign Wars (VFW) argued that articles misrepresent facts by not acknowledging that many "minor" conditions are rated at 0% or 10% and stem from unique military occupational hazards [ 00:47:22-00:47:52 ] . Daniel Gade, a disabled veteran and advocate, while agreeing that outright fraud is rare, raised concerns about lax oversight and easily exaggerated conditions, citing online advice on maximizing disability ratings [ 01:54:18 ] [ 01:54:18 ] .

Need for System Reform and Modernization

There was broad consensus on the need to reform and modernize the VA disability claims system [ 00:22:39 ]

[ 00:55:35 ] [ 00:50:18 ] . Elizabeth Curda of the Government Accountability Office (GAO) highlighted that the VA disability compensation program is on the GAO's "high-risk list" due to long-standing challenges in managing changes and ensuring decision quality [ 00:55:40 ] . She noted that the VA's rating schedule has not been comprehensively updated since 1945, with certain body systems like mental disorders and neurological conditions still needing modern revisions [ 01:52:36 ] [ 01:52:45 ] . Recommendations for improvement included ensuring proper Compensation & Pension (C&P) exams, strengthening contracts for accurate medical exams, better training for claims processors, and leveraging technology such as artificial intelligence [ 00:35:42-00:35:50 ] [ 00:43:28-00:43:41 ] .

Impact of VA Workforce Reductions and Management Issues

Concerns were raised about the impact of recent VA workforce reductions and management practices on the disability claims process . Senator Richard Blumenthal criticized "reckless policies" that led to the departure of over 1,800 VBA employees, potentially sacrificing quality for quantity . Ms. Curda acknowledged that cutting staff while workloads increase could logically lead to longer processing times and more errors [ 01:02:38 ]

. Jon Retzer pointed out that during government shutdowns, VSOs co-located in VA regional offices are being prevented from assisting veterans, leading to delays for time-sensitive claims, a sentiment echoed by Ryan Gallucci [ 01:08:12 ] .

Debate on the Purpose and Philosophy of Disability Compensation

A significant philosophical debate emerged regarding the purpose and potential effects of disability compensation . Daniel Gade argued that the current system "rewards illness," discouraging work and trapping veterans in a "destructive identity as 'disabled veteran,'" advocating for a shift towards meaningful employment incentives . In contrast, VSO representatives emphasized that disability compensation is an "earned benefit" stemming from the nation's "contract" with those who served, particularly given the unique occupational hazards of military service [ 00:21:45 ] [ 00:45:55 ]

[ 00:46:02 ] [ 01:44:28 ] . Senator Tammy Duckworth strongly criticized Gade's views as "condescending and disrespectful," arguing they perpetuate harmful stereotypes that shame veterans into foregoing earned benefits . Jeremy Villanueva of PVA stressed the importance of ensuring every veteran who desires to work has the opportunity, strongly advocating for programs like Veteran Readiness and Employment (VR&E) .

Tone of the Meeting

The meeting's tone was serious and largely concerned, reflecting the gravity of ensuring proper support for veterans [ 00:20:17 ] [ 00:21:45 ] [ 00:24:31-00:24:35 ]

. There was a strong defensive and protective stance from Veteran Service Organizations and several Senators against recent media allegations of widespread fraud among veterans [ 00:34:43 ] [ 00:46:16 ] [ 00:47:11 ] . However, a significant philosophical division emerged, particularly highlighted by Daniel Gade's testimony advocating for a re-evaluation of disability compensation to promote employment, and Senator Duckworth's passionate rebuttal, which described his views as "condescending and disrespectful" . Overall, the discussion was passionate, with strong calls for improved efficiency in the VA system and a sustained national commitment to veterans .

Participants

Transcript

Good afternoon and welcome.  It's nice to walk through the halls of Dirksen and see kids trick-or-treating.  It gave me a smile and it made me sad that I wasn't home.  I used to, so I could say I could be with my kids and now it's like I could be with my grandkids on this occasion.  But we have important work here and I'm delighted to have the opportunity to bring our committee together and take a look at disability issues and I   I thank our witnesses for your presence here today.  Senator Blumenthal is on his way.  We have a 5 o'clock vote.  I'm going to try to get us started, and that means I should stop doing intro and begin the hearing.  But I want to say a few things first.  Again, appreciate the witnesses that are here.  We want your insight and perspective on this issue and know it will benefit us as legislators and will be helpful to veterans and their families that we certainly aim to serve.   Our nation owes those who have served in uniform not only gratitude, but a steadfast commitment to provide health care, benefits, and support they've earned through their service.  It's our collective duty to make certain that we are doing everything possible to help veterans lead successful and fulfilling lives after their military service.   This obligation forms the foundation of this committee's work and the focus of today's hearing.  Disability claims process is intended to make certain that those who have a lasting injury, visible or invisible, from their service receive the care and compensation they deserve.  Recent articles published by the Washington Post have raised concerns and frustrations within the veteran community.   I have heard from numerous veterans and groups who are frustrated that these articles have left an impression that veterans are engaging in widespread fraud in the disability claim space.  The cases of fraud highlighted in these articles do not reflect the reality of who veterans are, the vast majority of veteran population, or the values veterans embody.  Veterans put country before self, from their decision to serve to the oath they swore.   The attention that these stories have received provides us with an opportunity to have an important discussion about whether this system we have built is serving the needs of veterans today and how we can reform it to better serve those who were designed to help.
We have an obligation to the men and women who have injuries or illnesses connected with their service and uniform to make certain they are provided the tools and resources they need to succeed in life after the military.  Our goal today is to examine the facts.  Is the system ensuring timely, accurate, and fair outcomes?   Is it empowering veterans to thrive or inadvertently creating barriers to their success and opportunities after service?  Today, we will hear from the VA Inspector General, Cheryl Mason, whose office is responsible for helping to root out fraud and abuse in the VA system and who has extensive experience in the disability claims system as the former chairman, chairwoman of the Board of Veterans' Appeals.   representatives from three of our nation's largest, most active veteran service organizations who represent various veteran constituencies day in and day out in the disability claim process, a representative from the Government Accountability Office who has published numerous reports and made numerous recommendations on how to improve oversight and management of the disability claims process, and Daniel Gade, who is a service-connected disabled veteran and a vocal advocate for changing the current disability system to better serve veterans and support their long-term well-being.   This is not the first and will not be the last conversation we have in exploring how to better serve veterans and improve disability system to compensate veterans for their service-connected conditions and help them live lives, strong, successful, fulfilling lives after their military service.  I look forward to the constructive discussion that I anticipate will take place here   And we'll give ranking member Blumenthal, no promotion intended, ranking member Blumenthal the opportunity to offer his opening statement as soon as he sits down.  You must have heard me call you chairman, and you immediately arrived.
Thank you, Mr. Chairman.  Thank you, Mr. Chairman.  Thank you, too.   All of our witnesses, we have more than the usual number, and we welcome you here.  We appreciate your public service as veterans and afterward as advocates of our veterans.  And today's hearing is really focused on our nation's obligation to men and women in uniform and the system we use to compensate any of them who become ill   or injured due to their service.  We all know that the system inherited by Secretary Collins was not perfect, but it was providing historic levels of benefits to toxic, exposed veterans, thanks to the bipartisan PAC Act, which all of us on this committee, I think, supported in a very bipartisan way.  That same system is being dismantled through a series of   really reckless policies, in my view, that have pushed hardworking civil servants who process disability claims to the brink of what they can do.  In fact, the administration's draconian deferred resignation program   return to office policy, hiring freeze, arbitrary contract cancellation, and other morale-crushing initiatives have driven out more than 1,800 mission-critical VBA employees.  The result has been a demoralized VBA workforce who is consistently pushed to sacrifice quality for the sake of quantity.   There simply are not enough people doing these jobs for the work to be performed capably at a level that our veterans deserve.  It's created more work for claims processors, and today we're going to hear from our VSO witnesses on how this abdication in the name of modernization is impacting the veterans you represent.

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