Subcommittee on Oversight and Investigations Oversight Hearing

House Veterans' Affairs Subcommittee on Oversight and Investigations

2025-02-06

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Source: Congress.gov

Summary

The first hearing of the Subcommittee on Oversight and Investigations focused on accountability within the Department of Veterans Affairs (VA), particularly concerning employee misconduct, leadership failures, and the quality of veteran care[ 00:17:21-00:17:29 ] [ 00:17:57-00:18:10 ]

. While the Chair emphasized the need for bipartisan work to hold the VA to its mission, the discussion quickly revealed significant partisan divisions regarding the causes of these issues and the most appropriate solutions[ 00:17:37 ] [ 00:31:26 ] .

VA Accountability and Employee Performance

The majority expressed concern that the VA has consistently failed to hold "bad employees" accountable, often protecting career government employees at the expense of veterans and allowing bureaucracy to take precedence over veteran care[ 00:17:57-00:18:33 ]

. Instances were cited where VA leaders faced little discipline despite substantiated allegations and were even promoted after misconduct[ 00:18:39-00:18:40 ] [ 00:19:53 ] . The reintroduced Restore VA Accountability Act of 2025 aims to ensure that VA employees are held accountable and that only the best federal employees serve veterans[ 00:19:54-00:20:02 ] . In contrast, the minority argued that the hearing's intent was to undermine the VA and vilify its public servants, accusing the administration of seeking to privatize the VA for profit by making the federal government a hostile workplace and replacing skilled employees with loyalists or outsourced contractors. Witnesses from the VA stated that the Office of Accountability and Whistleblower Protection (OAWP) investigates allegations against senior leaders and whistleblower retaliation, reporting a high rate of management acceptance for its disciplinary recommendations and improved case closure times. The VA also reported using Title V authority for over 5,000 adverse actions (removals, suspensions, demotions) in the last fiscal year, asserting that these actions are legally defensible and are employed at similar or higher rates than previous accountability laws[ 00:55:19-00:55:26 ] .

Quality of Veteran Care and Patient Safety

Concerns were raised about specific failures in veteran care, including a veteran with cancer in Buffalo who did not receive care for 10 weeks and poor management at the Hampton VA Medical Center leading to staffing shortages and ongoing quality-of-care issues[ 00:19:10-00:19:19 ]

. The Inspector General's office highlighted that inadequate quality assurance processes, lack of proactive oversight, and staff vacancies contribute to patient risks and delays in care[ 00:48:25-00:48:29 ] . The VA's Veterans Health Administration (VHA) is working to become a High-Reliability Organization (HRO) to achieve "zero harm" and improve patient safety, with the Office of Medical Inspector (OMI) assessing care quality and recommending corrective actions. However, questions were raised about the impact of a federal hiring freeze on staffing levels necessary to provide quality care, with particular focus on the Buffalo VA Medical Center.

Political Influence and Oversight Bodies

The minority strongly criticized the administration for "sabotaging" the VA, launching a "witch hunt" against employees, and allegedly using Elon Musk's team to access private veteran data, viewing these actions as part of a larger plan to privatize the VA[ 00:30:09-00:30:16 ]

[ 00:30:24 ] [ 00:30:24-00:30:31 ] [ 00:30:50 ] . Particular concern was expressed over the firing of VA Inspector General Michael Missel and other IGs, which was deemed illegal and detrimental to independent oversight. The Inspector General testified that their office provides independent oversight, making numerous recommendations and generating significant monetary impact through investigations of fraud, waste, and abuse. OAWP detailed its improvements in investigative quality and its role in advising the Secretary on accountability matters. A witness also warned that weakening civil service protections, such as through the reinstatement of Schedule F, could make government workers less likely to report misconduct and subject the civil service to partisan pressure.

Tone of the Meeting

The meeting exhibited a highly contentious and partisan tone, particularly during the opening statements and throughout discussions involving the political context of VA accountability[ 00:31:26 ]

. While the Chair initially called for bipartisan collaboration on veteran care, the Ranking Member immediately challenged this, accusing the majority of ulterior motives related to VA privatization and politicizing the workforce[ 00:17:37 ] [ 00:30:56 ] . Democratic members frequently expressed alarm over perceived political interference, hiring freezes, and the dismissal of the VA Inspector General, contrasting sharply with the majority's focus on individual employee and leadership accountability for specific failures[ 00:30:24-00:30:31 ] . Despite the strong political disagreements, the witnesses from the VA and OIG maintained a largely professional and objective demeanor in their responses regarding departmental operations and oversight processes[ 00:46:13-00:46:18 ] .

Participants

Transcript

Good afternoon, everyone.  The subcommittee will come to order.  I would like to welcome everyone to the first hearing of the Subcommittee on Oversight and Investigations of the 119th Congress.  While not new to the committee, all of our members other than myself are new to the subcommittee.  I'm confident that we will continue to work in a bipartisan manner to hold the VA to its mission of providing world-class care for our veterans.  Additionally, I would like to congratulate Mr. Doug Collins on his confirmation to serve as the VA Secretary.   I look forward to working with him this Congress.  Last Congress, we uncovered countless instances where the VA failed to hold bad employees accountable and ultimately let veterans down.  Time after time, career government employees were protected at the expense of veterans.  Protecting bad employees from the consequences of failing the veterans they serve is unacceptable, especially at the cost of the taxpayer dollar.   Veterans should always be at the forefront of VA's mind when they make decisions.  Unfortunately, too many times bureaucracy is put first and veterans come in second.  I do believe that 99% of VA employees are dedicated and hardworking public servants that in many cases want to serve their fellow veterans while still working in a productive, accountable workplace.  Over the past few years, whistleblowers continue to describe situations where VA leaders face little discipline,   despite investigations substantiating the allegations against them.  It takes an incredible amount of strength and fortitude to come forward to blow the whistle on wrongdoing in the VA.  I want to take a moment to thank the whistleblowers who have courageously come forward to the VA and to Congress to bring attention to these problems.  Your bravery is one of the reasons we were able to do our oversight work in Congress.  In Buffalo, one veteran with cancer did not receive care for 10 weeks because the leadership at the facility failed to connect him with the care he needed.   This committee sent multiple questions regarding ongoing investigations or disciplinary actions for this failure in care and our questions went unanswered.
In my own district, the poor management at the Hampton VA Medical Center caused the facility to be left with one anesthesiologist to serve every patient.  Despite VA taking action, I have heard continued allegations about the quality of care issues at Hampton.  To date, I have still not received clear indication that the VA fully investigated the local leaders at this facility.   As a former provider and nurse practitioner, these stories are heartbreaking.  Our patients deserve better.  Unfortunately, this is not an isolated issue.  Even more shocking, there have been instances where the VA promoted leaders even after they were found to have engaged in misconduct.  This is why Chairman Bost, along with every Republican on this committee, reintroduced the Restore VA Accountability Act of 2025.   This legislation makes clear that bad VA employees need to be held accountable to ensure that the best federal employees are serving veterans.  Congress needs to solidify this good government measure.  This legislation will address many of the concerns and challenges that we will hear from our witnesses during today's hearing.  As a provider myself, I know that the leaders at local hospitals play a critical role in ensuring patient safety.   They are responsible for creating a positive work environment that allows nurses and doctors to care for the patients they serve, and at the VA, that is veterans.  If the leaders are not holding themselves to a high standard, then they do not need to be in leadership.  It's that simple.  As someone with experience working with the VA in veteran care, I know firsthand the bulk of VA employees do good work and provide safe patient care for our veterans.  This work is valuable to our nation, and these employees deserve safe and sanitary working conditions.   The American people have given us a mandate to make sure their government works for them, not poor performing career government employees, and the VA is no different.  It should go without saying that veterans have earned a system that serves them well.  I'm looking forward to working with the Trump administration to course correct the mistakes from the previous four years.  I look forward to hearing from our witnesses today about how the VA will hold its employees accountable to the mission.